Helpdesk Technician Level II
About Workforce Outsourcing
Welcome to Workforce Outsourcing, a leading provider of Business and Consumer Services in the industry. With our innovative solutions and exceptional customer service, we help businesses effectively manage their IT needs and provide support to their clients. As a trusted partner, we strive to deliver outstanding results and exceed expectations. Our team of highly skilled professionals is dedicated to delivering top-notch technical support and ensuring seamless operations for our clients.
Job Description
As a Helpdesk Technician Level II at Workforce Outsourcing, you will be responsible for providing technical support and assistance to clients in a timely and efficient manner. Your primary goal will be to address customer inquiries and resolve technical issues to ensure customer satisfaction. This position requires excellent problem-solving skills, strong communication abilities, and a solid understanding of IT systems and technologies.
Responsibilities
- Respond to client inquiries via phone, email, or chat and provide technical assistance
- Diagnose and troubleshoot technical issues reported by customers
- Escalate complex problems to senior technicians or team leads for further troubleshooting
- Keep accurate records of customer interactions, technical issues, and resolutions in the ticketing system
- Follow up with customers to ensure their issues are fully resolved and provide additional support if needed
- Collaborate with colleagues to share knowledge and best practices
- Stay up-to-date with industry trends and advancements in technology
Requirements
- Previous experience in a similar Helpdesk Technician role or in a customer support position is preferred
- Strong knowledge of Microsoft Windows operating systems and common software applications
- Understanding of networking concepts, protocols, and troubleshooting
- Familiarity with remote desktop tools and support technologies
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to prioritize and manage multiple tasks efficiently
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are a plus
Why Workforce Outsourcing?
Working at Workforce Outsourcing comes with numerous benefits. We offer competitive compensation packages, opportunities for career growth, and a supportive work environment. As an employee, you'll have access to ongoing training and professional development resources to enhance your skills and knowledge. Our company values work-life balance and encourages a healthy and positive workplace culture. Join our team and be part of a dynamic organization that values its employees and strives for excellence in everything we do.
Apply Now
If you are passionate about providing exceptional technical support and have the qualifications necessary for the Helpdesk Technician Level II position at Workforce Outsourcing, we would love to hear from you. Take the next step in your career and apply now. Join our team and be part of a company that values talent, passion, and innovation. Your journey towards a successful career in the Business and Consumer Services industry starts here!
